Shipping policy
Shipping policy
We take pride in preparing and shipping your orders with the same care we put into making our products. This policy sets out our lead times, delivery zones and shipping costs.
Processing times
As our rings are made in small batches (in Sierre, Valais, for the Swiss Made range, and in the Netherlands for the 3-in-1 rings), please generally allow 2 to 5 business days of processing before shipment. This may take longer during periods of high demand: you will be informed of this on the product page or when ordering.
Accessories (straps, bags) already in stock are generally shipped within 1 to 2 business days.
Delivery zones and transit times
We deliver to Switzerland, the European Union and the United Kingdom. For any other destination, write to us at contact@callirings.ch: we consider special orders, with duties and taxes payable by the recipient.
| Destination | Estimated transit time |
|---|---|
| Switzerland | 1 to 3 business days |
| European Union and United Kingdom | 3 to 7 business days |
These times are in addition to the processing time and are indicative only; they are not guaranteed and may vary depending on the carrier, customs, or events beyond our control.
Shipping costs
In Switzerland, delivery costs CHF 9 and is free for orders of CHF 250 or more. Delivery to the European Union and the United Kingdom costs CHF 49. The exact amount is displayed before payment is confirmed.
Customs duties and taxes (outside Switzerland)
For orders shipped outside Switzerland, customs duties, import taxes or customs clearance fees may apply on arrival in your country. These charges are payable by the recipient and are not included in the price of your order or in the shipping costs, unless stated otherwise at the time of purchase. We recommend that you check with the customs authorities of your country before ordering.
Order tracking
As soon as your order has shipped, you will receive a confirmation email containing a tracking number. If you do not receive it within the stated processing time, contact us at contact@callirings.ch.
Delivery address
Please check your delivery address carefully before confirming your order. If you notice an error, contact us as soon as possible: we will do our best to correct it before shipment, but cannot guarantee a change once the order has been processed. Parcels returned to the sender due to an incorrect or incomplete address may incur reshipping costs.
Damaged, lost or delayed parcels
Please inspect your order as soon as you receive it. If your parcel was damaged in transit, see our warranty and returns policy (section Damage and order errors) for the steps to follow.
If your parcel appears to be lost or abnormally delayed beyond the times stated above, contact us at contact@callirings.ch: we will open an investigation with the carrier and assist you until the matter is resolved.